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Privacy Policy

A Cry for Health

Last updated: [Mon 2nd Feb, 2026]

 

1. Introduction

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This is the privacy notice of A Cry for Health (“we”, “us”, “our”).

We are committed to protecting your personal data and respecting your privacy. This Privacy Notice explains how we collect, use, store, and protect your personal data when you visit our website, make an enquiry, or engage with our services, and informs you of your rights under UK data protection law.

This Privacy Notice applies regardless of where you visit our website from.

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2. Data Controller

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For the purposes of the UK General Data Protection Regulation (UK GDPR), A Cry for Health is the data controller.

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Business name: A Cry for Health
Address: Oxford Street, Totterdown, Bristol, UK, BS3 4RQ
Email: maya@acryforhealth.co.uk

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If you have any questions about this Privacy Notice or how your data is handled, you can contact us using the details above.

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3. Purpose and Scope of This Privacy Notice

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This Privacy Notice applies to personal data collected through:

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  • This website

  • Contact and enquiry forms

  • Newsletter sign-ups

  • Bookings and service provision

  • Communications by email or other electronic means

 

It covers data relating to:

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  • Website visitors

  • People making enquiries

  • Clients receiving nutritional therapy, coaching, or counselling-related services

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Separate client consent forms, service agreements, or privacy notices may apply alongside this Privacy Notice where appropriate.

 

4. Personal Data We Collect

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Personal Data

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We may collect and process the following personal data:

  • Name

  • Email address

  • Telephone number

  • Information you provide in enquiry or contact forms

 

Usage Data

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Usage Data is collected automatically when you use this website and may include:

  • IP address

  • Browser type and version

  • Pages visited and time spent on pages

  • Device identifiers and diagnostic data

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When accessing the website via a mobile device, we may also collect information such as device type, operating system, and mobile browser type.

 

5. Special Category (Health and Wellbeing) Data

 

In the course of providing nutritional therapy, coaching, and counselling-related services, we may collect and process special category personal data, including information relating to:

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  • Physical health

  • Mental and emotional wellbeing

  • Eating behaviours and relationship with food

  • Relevant medical history (where disclosed)

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This information is collected only where necessary and is used solely for the purpose of providing safe, ethical, and appropriate services.

Special category data is processed on the basis of explicit consent, which you may withdraw at any time, subject to legal, professional, or safeguarding obligations.

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We do not share health or wellbeing data with third parties unless:

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  • You have given explicit consent

  • There is a legal or safeguarding obligation

  • Disclosure is required by law or professional duty of care

 

6. Lawful Basis for Processing Personal Data

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Under UK GDPR, we rely on the following lawful bases depending on the purpose of processing:

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  • Consent
    Where you voluntarily provide information via contact forms, subscribe to newsletters, or provide health-related information.

  • Performance of a Contract
    Where you become a client, and processing is necessary to provide agreed services, manage appointments, and communicate with you.

  • Legal Obligation
    Where processing is necessary to meet legal or regulatory requirements, including tax and accounting obligations.

  • Legitimate Interests
    For limited business purposes such as website security, service improvement, and administrative management, where this does not override your rights and freedoms.

 

7. How We Use Your Personal Data

 

We may use your personal data to:

  • Provide and manage our services

  • Respond to enquiries and communications

  • Manage bookings and client relationships

  • Send newsletters or marketing communications (where consent has been given)

  • Monitor and improve website performance

  • Comply with legal and regulatory obligations

 

8. Cookies and Tracking Technologies

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We use cookies and similar tracking technologies to operate and analyse this website.

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Cookies may be session-based or persistent and may include:

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  • Essential cookies necessary for the website to function

  • Analytics cookies to understand how visitors use the site

 

Where required, cookies are used only with your consent. You can manage or withdraw cookie consent through your browser settings or cookie preferences.

 

9. Sharing of Personal Data

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We may share personal data with trusted third-party service providers who process data on our behalf, including:

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  • Website and form providers (e.g. Wix)

  • Email marketing providers

  • Payment processors

 

These providers are required to handle your data securely and in accordance with data protection law.

We do not sell your personal data.

 

10. Data Retention

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We retain personal data only for as long as necessary for the purposes for which it was collected, in line with legal, professional, and ethical obligations.

 

Typical retention periods include:

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  • Client records (including health-related information):
    7 years after the end of the professional relationship.

  • Financial and transaction records:
    6 years, in accordance with HMRC requirements.

  • Enquiry and non-client correspondence:
    12 months.

  • Marketing data:
    Until you unsubscribe or withdraw consent.

 

After these periods, data is securely deleted or anonymised.

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11. Confidentiality and Safeguarding

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We handle personal data in accordance with professional ethical standards and take confidentiality seriously.

Information shared during services is treated as confidential except where disclosure is required by law or where there is a serious concern about risk of harm to you or others. In such cases, information may be shared with appropriate authorities or professionals in line with safeguarding and duty of care obligations.

 

12. Your Rights Under UK GDPR

 

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate or incomplete data

  • Request erasure of your data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Request data portability where applicable

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To exercise your rights, please contact us using the details above. We may ask you to verify your identity before responding.

 

13. Right to Lodge a Complaint

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If you have concerns about how your personal data is handled, you have the right to make a complaint to the UK supervisory authority:

 

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Telephone: 0303 123 1113

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We encourage you to contact us first so we can try to resolve your concerns directly.

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14. Children and Young People

 

Our services are intended for users 16 years and older.

We do not knowingly collect personal data from children without appropriate consent and safeguards in place.

 

15. Links to Other Websites

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This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

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16. Changes to This Privacy Notice

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We may update this Privacy Notice from time to time. Any changes will be posted on this page and the “Last updated” date amended accordingly.

 

17. Contact

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If you have any questions about this Privacy Notice or how your data is handled, you can contact us at:

Email: maya@acryforhealth.co.uk
Website: www.acryforhealth.co.uk

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